Overview
This screen shows the technical information that helps to answer a support request (the versions of the plugin, of WordPress and of PHP, the builders, the theme, the extensions of the site with their version, and the pages that contain a flip box), the support access and the support address.
Copy the text
- Click “Copy to the clipboard”.
- Paste the text into your message when you ask for support.
Copying the text sends nothing anywhere.
Support
For a question or a request, write to the address shown in the Support section of the Diagnostic and support tab, and add the text to copy to your message.
Support access
One click gives the support team a temporary way to sign in to your site, and emails them the key. You choose the duration and the rights (limited by default). You can close it at any time; it also ends by itself. Nothing is opened unless you click.
With limited rights, the support team can use the VEFflipBox screens, change the default settings of the boxes and read the diagnostic. It can never manage users, install or edit plugins and themes, change the administrator email or the site address, or export personal data. The conversation shown below the access lets you answer and do the actions reserved to you. Closing the access erases the temporary account, its sessions and the conversation.